Credits and refunds

Generation charges and credit returns

Generation actions show the required website credits before submission. Accepted work is charged and recorded on the Credits page. When the provider confirms failure, cancellation or expiry and the website confirms the task did not complete, credits are returned for that task without duplicate returns for repeated notifications.

Cancellation is available only before a task starts. Starting and cancellation can race; check the original task’s resulting state. A request timeout, closed page or temporarily missing result does not establish generation failure. Such tasks need a status check or review, rather than an automatic replacement paid task.

Completed creations

Deleting a photo or video after successful generation does not reverse its generation cost. Movement, sound, appearance and performed words can differ from expectations. Use the contact form with the task reference and a description of the issue for review. Do not send card numbers or passwords.

Payments and subscriptions

Payment refunds and website credit returns are handled separately. Credits returned after a failed generation do not automatically trigger a card refund. Contact us about duplicate payments, missing purchased credits or other payment issues, and pause spending disputed credits during review. Refund requests are assessed against payment records, remaining credits, completed work and applicable law; approval is not guaranteed for every request.

View billing and credit records in your account, and open subscription management from settings. Stopping renewal does not itself issue a refund. Confirmed payment refunds include reconciliation and adjustment of associated credits; credits from a refunded purchase cannot also be retained. Provider and bank processing times vary. Applicable consumer rights are unaffected.

Requesting a review

Use the contact form with a task or order reference, time and description of the problem. We check the task, provider result and ledger; an unconfirmed result is not described as refunded or completed.